
Town Halls: Are They Worth It?
Are town hall meetings worth it? The Time investment is enormous and the risks are high. Find out how to have town halls that engage and include...
feedback
Lies, Damned Lies, and Surveys
Traditional surveys trade respondent context and insight for ease of analysis, but it doesn't have to be that way.
Zane Whitner
Oct 10, 2022
feedback
Understanding Feedback Part 2 - NPS vs. Video
Understand the feedback subtypes of structured vs unstructured and their tradeoffs. NPS (Net Promoter Score) is compared against video and audio...
Jeremy Littlejohn
Oct 7, 2022
feedback
Understanding Feedback Part 1
Part 1 of our discussion of the types of feedback and voice of the customer as well as voice of the employee.
Jeremy Littlejohn
Oct 7, 2022